Richmond Pamukkale Thermal Hotel, Pamukkale - Reviews, Rooms Options & Prices 2025

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About the Resort

Karahayit Pamukkale, Pamukkale, Turkey, 20290

Richmond Pamukkale Thermal resort is nestled in the historically significant region of Pamukkale, known for its stunning white travertine terraces and mineral-rich hot springs. The resort boasts a five-star status, representing a harmonious blend of natural beauty and luxury, providing a unique experience for guests. Surrounded by lush pine trees, the resort promotes rejuvenation and wellness through its famous thermal spring waters, which are celebrated for their therapeutic properties. With over 25 years of experience catering to wellness and relaxation, this resort stands out for its exceptional service and revitalizing facilities.

Location

Situated just three kilometers from the renowned Pamukkale Natural Park and UNESCO World Heritage sites, the resort provides easy access to cultural and natural attractions. It is one hour from Denizli’s Çardak Airport and well-connected by road, ensuring convenient transportation for travelers to explore nearby landmarks.

Rooms

The resort offers 315 rooms that include a mix of Standard Rooms, Deluxe Suites, and Senior Suites, all designed for comfort and relaxation. Many rooms provide views of lush grounds or the surrounding nature, promoting a serene ambiance for guests. Each accommodation is appointed with modern amenities to ensure a comfortable stay.

Eat & Drink

Richmond Pamukkale Thermal features onsite dining options that cater to diverse culinary preferences. The restaurant offers a rich set menu breakfast complemented by refined flavors of both Turkish and international cuisine. Guests can enjoy their meals in a pleasant garden view setting, enhancing the dining experience.

Leisure & Business

The resort specializes in wellness, featuring spa and thermal facilities that utilize natural healing waters. Guests can enjoy access to thermal pools, beauty treatments, and rejuvenating therapies. In addition, leisure activities include a fitness center and unique recreational options tailored to promote holistic health.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite

Max:

3 persons

58 m²

Bed options:

1 King Size Bed

Heating

Balcony

room details

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Junior Suite

Max:

2 persons

40 m²

Bed options:

1 King Size Bed

Garden view

Heating

Bathtub

room details

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Triple Room

Max:

3 persons

20 m²

Bed options:

3 Single beds

Garden view

Shower

Heating

room details

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Getting around

Explore available ways to reach your dream destination

City Center

Pamukkale 2.9 mi

Airports

Denizli Cardak (DNZ) 47.9 mi

Usak (USQ) 106.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Rooms

“The room was spacious with a well-appointed bathroom that had all necessary amenities, making my stay enjoyable.” view full review

Delicious Dinner Options

“I was delighted with the dinner offerings, which included a wide variety of tasty dishes that suited everyone in my family.” view full review

Refreshing Pool Area

“The pool area was beautifully maintained and provided a relaxing atmosphere, perfect for unwinding after a long day.” view full review

Family-Friendly Amenities

“The availability of a kids' pool and fresh fruits made our family experience enjoyable and catered to the little ones.” view full review

General

No smoking on site
Free parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Barber shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Badminton
Pool tables
Mini golf

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Stores/Commercial services
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Board games
Children's play area
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Full body massage
Hot spring bath

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Karahayit Pamukkale, Pamukkale, Turkey, 20290

Map view

Karahayit Pamukkale, Pamukkale, Turkey, 20290

City landmarks

Denizli

Hierapolis & Pamukkale

1.4 mi

20190 Pamukkale/Denizli

A1 Travertines of Pamukkale

2.4 mi

Karahayıt

Pamukkale Tandem Paragliding

3100 ft

Good view on the valley

3500 ft

Street market

3900 ft

Karahayıt

Karahayit Kirmizi Su

1.4 mi

Ancient ruins

4900 ft

View of the sunset

4900 ft

Karahayit red water spring

1.0 mi

Bayram Yeri Mevki Saraylar Mah. 459. Sok. No:10 Denizli Merkez

Ataturk & Ethnography Museum

1.6 mi

Tomb 176

1.4 mi

Tomb 170

1.4 mi

Northern Necropolis

1.4 mi

Northern Necropolis of Hierapolis

1.4 mi

Aurelius Ammianus Menandrianus

1.4 mi

Tomb 162

1.4 mi

Hierapolis Necropolis

1.5 mi

Necropolis

1.5 mi

170 km (105 mi) from Selcuk on Rte. E87

Pamukkale Thermal Pools

2.4 mi

Beyazıt

KARAHAYIT Falls

1.5 mi

Tumulus 51

1.6 mi

Latrine

1.7 mi

Public Building

Hierapolis Roman Baths

1.7 mi

Baths - Basilica

1.7 mi

Parks

Pamukkale Natural Park

2.4 mi

Mall

Domition gate

1.8 mi

Agora

1.8 mi

Tomb of Flavius Zeuxis and his sons

1.8 mi

Northern Roman Gate

1.8 mi

Frontinus Gate

1.9 mi

Nearby

Karahayıt

Pamukkale Tandem Paragliding

3100 ft

Street market

3900 ft

Restaurants

Bezmi Alem Cafe Bistro

3100 ft

127 KIzIlseki Sokak No:10/A Karahayıt mahallesi

Reviews and Ratings

Feedback from previous guests about their experience

60%

liked the resort and would come back again

6.0/10

Guest rating

Rooms

5.8

Location

7.9

Service

6.7

Dining

5.5

4/5 based on 1025 reviews

#11 of 36 hotels in Pamukkale based on Tripadvisor

Liam

United Kingdom, January 2025

7.0/10

I recently stayed at this hotel, and while it had a great location being less than 5km from Pamukkale Natural Park and Hierapolis, the experience was quite mixed. The rooms were not ideal as they had a terrible smell, which was a major downside. On a positive note, the staff was wonderful and did their best to accommodate our needs. The dining experience left something to be desired, as it wasn't what you'd expect from a 5-star hotel, but the pool area was enjoyable.

Rooms

5.0

The rooms unfortunately had a terrible smell, which was quite off-putting.

Service

9.0

The staff was wonderful and really tried their hardest to accommodate our allergy issues.

Location

9.0

The hotel is conveniently located, being less than 5km from Pamukkale Natural Park and Hierapolis, making it easy to visit these iconic sites.

Dining

5.0

Dining was a bit disappointing, as the food quality was not what you would expect from a 5-star establishment.

Facilities

8.0

The pool area was enjoyable, providing a nice spot to relax.

Robert

United States of America, December 2024

6.6/10

The hotel has a nice location, close to main attractions and less than 5 km from Pamukkale Natural Park. The service was friendly, although they did make a mistake with the billing. The rooms, while spacious and comfortable, could have been cleaner. Dining was simple and had limited options, which was a bit of a letdown. Overall, I think it's decent value for money given its conveniences, but there’s definitely room for improvement.

Rooms

6.0

The rooms were spacious and comfortable, but they could have used a better cleaning. There was a musty smell that wasn’t pleasant.

Service

7.0

The staff was friendly and helpful during check-in, though they double charged me without an apology, which was frustrating.

Location

8.0

The location was nice and convenient, but it was difficult to reach Pamukkale on foot. It's fairly close to main attractions.

Dining

5.0

Dining options were relatively simple and catered mainly to tourist tastes, which we missed out on. Fresh salads were nice, though.

Facilities

6.0

Facilities were okay, nothing special, but they did meet the basic needs for our stay.

Matthew

United Kingdom, November 2024

6.8/10

I found the hotel quite nice but had some mixed feelings about my stay. The staff were incredibly friendly and helpful, which made for a pleasant experience. However, the rooms were a bit outdated and the location was remote, making it inconvenient to reach major attractions on foot. Overall, it’s a decent option if you don’t mind a bit of a trek to tourist spots.

Rooms

6.0

The rooms we were given were clean but felt a bit outdated, which was noticeable during our stay. It was a long walk to our room at the end of the hotel, especially with an infant in arm.

Service

9.0

The service was one of the highlights of our stay. The staff went out of their way to give us directions and were always friendly and helpful, which made a big difference.

Location

5.0

The location was less than 5 km from Pamukkale Natural Park and Hierapolis, which is great, but it’s quite remote. We doubted our decision on the way there since walking to any attractions wasn’t really feasible.

Dining

7.0

The dining experience was nice. They provided a reasonable buffet, and the omelettes were cooked to order, which was a plus.

Facilities

7.0

The facilities were okay, though nothing stood out as extraordinary. The pool area was nice but not overly impressive.

Duane

United States of America, October 2024

6.4/10

I had a mixed experience at the hotel. The location is perfect for visiting Pamukkale and Hierapolis, and the staff were genuinely trying their best to help. Unfortunately, the rooms need some revamping as they’re quite small and the beds weren't comfortable. The dining options left a bit to be desired as well, so there’s room for improvement.

Rooms

5.0

The rooms are quite small and definitely in need of renovation. I found the beds weren't very comfortable during my stay.

Service

6.0

While the staff were trying hard to address issues, I was initially misled about a manager meeting and had to pay to check in.

Location

9.0

The location is fantastic for exploring Pamukkale, Hierapolis, and other nearby attractions.

Dining

5.0

Dining was quite average; I missed having fresh options like orange juice and omelettes for breakfast.

Facilities

7.0

The hotel does have some good facilities, but they could definitely enhance the overall experience.

Joseph

United States of America, October 2024

5.6/10

I recently stayed at this hotel and generally had a decent experience. The location is great for visiting nearby attractions, but I found the rooms to be in need of some renovation. The staff was friendly and did their best to accommodate me, though I ran into a few challenges with service. Overall, I would say it has its pros and cons, but there's definitely room for improvement.

Rooms

5.0

The rooms are pretty old-fashioned and not very spacious, which was surprising for a so-called 5-star hotel. I found the beds uncomfortable, and there was quite a bit of noise from the hallway that made it hard to get a good night's sleep. Overall, they need some work.

Service

6.0

The service was a mixed bag. While the staff was quite friendly, I experienced some issues that really dampened the experience. They tried their best to help with my allergy concerns, but it often felt like things were a bit chaotic.

Location

8.0

The hotel is situated perfectly for exploring Pamukkale and other nearby attractions like Hierapolis. However, it's quite a distance to walk to downtown, which made getting around a bit inconvenient.

Dining

5.0

I found the dining experience to be disappointing. There were some traditional options available, but overall it didn’t quite meet my expectations. I noticed staff cleaning up around us while we were still eating, which felt a bit rushed.

Facilities

5.0

The facilities are okay, but nothing spectacular. I felt like they could offer more to enhance the guest experience, especially for a hotel of this rating.

Robert

United States of America, September 2024

5.8/10

The hotel offered a decent stay with good points and some things that could be improved. The location was quite remote, which made us second-guess our choice, but it was convenient with easy access to Pamukkale. The rooms we had could use better ventilation as they felt a bit humid, and the service was a mix; while some staff were helpful, overall it wasn't very accommodating. On a positive note, the dining options had good variety, although I found the food choices at times lacking in hot meals.

Rooms

6.0

The rooms were a bit smelly and humid, making them less than ideal, but we were given access earlier in the day, which was nice. I appreciated being on the upper floor with easy access to the garden.

Service

5.0

The service had its ups and downs; while some staff were kind and tried to help with directions, they were generally not very accommodating despite having few guests.

Location

7.0

The location felt quite remote at first, but it was conveniently close to Pamukkale and Hierapolis, which made our visits easy and quick.

Dining

6.0

The dining experience had a good variety typical of Turkey, but it could definitely improve with more hot food options, especially for breakfast.

Facilities

5.0

The hotel offered basic facilities, though they didn't leave a strong impression. The amenities could use some upgrades.

Jacqueline

United States of America, August 2024

6.2/10

The hotel has some great qualities, like clean and spacious rooms, but it definitely needs some renovation to enhance comfort. The staff could be friendlier, especially when it comes to offering help. While the location is decent, it's a bit distant from the main attractions. Overall, it's a place that offers good value but with room for improvement in several areas.

Rooms

7.0

The room I stayed in was spacious and had a large bed and a nice shower. However, the beds were not very comfortable, so that was a downside.

Service

5.0

The service was a bit lacking; the staff could have been more helpful and friendly, especially when it came to addressing concerns.

Location

6.0

The location is somewhat distant from the vibrant center, but it is still close to some tourist spots. It could be better if it were a bit more central.

Dining

7.0

The dining options were fair; the buffet had a decent variety typical for Turkey, but the experience was marred by some guests jumping the queue.

Facilities

6.0

While there are some nice facilities, they could benefit from a refresh. The current state makes it feel a bit dated.

Reese

United Kingdom, August 2024

5.8/10

I found the hotel to be quite the mixed bag. While the location is perfect for exploring Pamukkale and the staff was friendly and helpful, the rooms left a lot to be desired with their dampness and smell of smoke. Dining was average at best, and I definitely think there’s room for improvement in that area.

Rooms

5.0

The rooms were damp and had a strong smell of smoke, and the window was almost smaller than my suitcase. They also weren’t very soundproof, which made for a noisy stay.

Service

6.0

The service was genuinely helpful with a good attitude overall. However, I felt a bit misled when they said a manager would be available at 10 am to discuss issues, and we couldn't check in without paying.

Location

8.0

The location was almost too remote at first, making us doubt our decision, but it turned out to be conveniently close to Pamukkale Natural Park and Hierapolis.

Dining

5.0

Dining was quite average with no fresh squeezed orange juice or cooked-to-order breakfast items like omelettes, which was really disappointing considering the number of guests.

Facilities

6.0

The facilities could use a refresh, but they were adequate for what we needed during our stay.

Philip

United Kingdom, July 2024

7.2/10

The hotel had a great location, making it easy to explore nearby attractions like Pamukkale and Hierapolis. My room was spacious and newly renovated, which was a definite plus. However, the service left something to be desired, as it was hard to get solutions for some issues. Overall, it felt like decent value for money, but the dining options could be improved.

Rooms

9.0

The room I stayed in was spacious and recently renovated, giving it a clean and modern feel.

Service

5.0

The service wasn’t the best; it was difficult to get help when I needed it, though some staff were friendly during busy check-in times.

Location

9.0

The hotel is perfectly situated for visiting local attractions like Pamukkale and Hierapolis, making it very convenient.

Dining

6.0

Dining options were pretty average and lacked variety, which was a bit disappointing.

Facilities

7.0

The facilities were decent, but nothing stood out as exceptional.

Nicholas

United Kingdom, July 2024

7.4/10

I had a generally pleasant stay at the hotel. The location was excellent, being just a short drive from Pamukkale Natural Park. The staff was incredibly friendly and helpful, making my visit enjoyable. On the downside, the dining options left much to be desired, and the room needed better climate control options since it only had one setting for temperature. Overall, though, it was good value for the price.

Rooms

7.0

The room I stayed in was decent but needed better air conditioning options. It was clean, and the upper floor was a nice touch.

Service

9.0

The staff was really kind and provided us with helpful directions to the nearby ruins.

Location

10.0

The location was fantastic, just under 5 km from Pamukkale Natural Park and Hierapolis, making it very convenient.

Dining

5.0

The dining experience was not as good as I hoped. The variety of food was lacking, especially at dinner.